Handwriting OCR uses a credit-based system. One credit transcribes one page or one image, regardless of length, language, or word count. Your remaining balance is shown in the top-right of the dashboard.
When credits are charged
Credits are deducted after a page processes successfully. If a page fails to process, the credit is automatically refunded — you only pay for what comes out the other side.
A multi-page PDF charges per page processed: a 12-page PDF that processes successfully costs 12 credits.
How long credits last
Different credit types have different expiry rules:
- Subscription credits — reset at the end of each billing cycle. They do not roll over to the next month.
- Pay-as-you-go credits — valid for 12 months from purchase.
- Top-up credits (extra credits bought on top of a subscription) — valid for 60 days from purchase, while your subscription stays active.
- Free trial credits — don’t expire while your account is active.
Topping up and managing your plan
From the dashboard:
- Buy credits — purchase pay-as-you-go credits or top-up credits if you have an active subscription
- Subscription — pick or change your monthly or annual plan, or cancel an existing subscription
- Billing — view past invoices and update your payment method
Annual plans cost 10× the monthly price (effectively two months free).
When credits are refunded
Pages that fail to process due to a system error are refunded automatically — you only pay for pages that complete.
If a page processed successfully but the extracted text isn’t accurate, that usually points to the source document (poor scan quality, very faded ink, extreme angles, illegible handwriting) rather than a service problem, and isn’t a refund situation. Our tips for better OCR results walks through the most common fixes — re-scanning at 300 DPI or shooting a flat, well-lit photo often closes the gap.