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Help

Help centre

Guides, how-tos, and answers for getting the most out of Handwriting OCR.

Account

Account & settings 3 FAQs Managing your Handwriting OCR account: deleting your account, two-factor authentication, updating billing details on invoices.
Credits and billing How credits work, when they're charged, and how to top up or change your plan.

API

API FAQs 15 FAQs Common questions about the Handwriting OCR REST API: authentication, rate limits, file size limits, webhooks, and integrations.

Basics

Getting started 15 FAQs How Handwriting OCR works, what it can do, and what to expect on accuracy and supported document types.

Enterprise

Enterprise & custom plans 14 FAQs Custom integrations, managed processing, on-premise deployment, NDAs, and dedicated infrastructure for high-volume customers.

Getting started

Uploading documents How to upload handwritten or printed documents for transcription, what file formats are supported, and the size limits to keep in mind.

Pricing

Pricing & billing 14 FAQs How credits work, subscription plans, refunds, invoices, rollover, and academic discounts.

Privacy

Privacy & data handling 5 FAQs How your documents are stored, GDPR compliance, retention policies, and how data is (and is not) used.

Processing

Processing & accuracy 13 FAQs How fast pages are processed, scan quality recommendations, multilingual handling, and what affects accuracy.

Security

Security 9 FAQs Encryption, HIPAA, regional data residency, and how Handwriting OCR keeps sensitive documents safe.

Troubleshooting

Troubleshooting 18 FAQs Common problems and how to fix them — failed uploads, missing pages, OCR errors, and slow processing.

Workflow

Workflow & integrations 14 FAQs Submitting documents, batching, the dashboard vs API, downloading results, and connecting to other tools.