The privacy of your data is important to us. In this policy, we lay out what data we collect and why; how your data is handled; and your rights with respect to your data. In summary: we will take every step to protect your data, and will only use it to provide our service to you - we will never sell or share it.
This policy is split into sections. For your convenience, links to each of those sections is as follows:
This policy applies to all services provided through HandwritingOCR.com.
This policy applies to our handling of information about site visitors, prospective customers, and customers and authorized users (in relation to their procurement of the services and management of their relationship with us). We refer collectively to these categories of individuals as "you" throughout this policy.
Our guiding principle is to collect only what we need. Here’s what that means in practice:
When you sign up for HandwritingOCR.com, we ask for identifying information such as your name and email address. That’s so you can personalize your new account, and we can send you product updates and other essential information. We may also send you optional communications from time to time to help us understand how you use our products and to make improvements. With your consent, we will send you our newsletter and other updates.
We’ll never sell your personal information to third parties, and we won’t use your name or company in marketing statements without your permission either.
If you sign up for a paid HandwritingOCR.com service, you will be asked to provide your payment information and billing address. Credit card information is handled directly by our payment processor and doesn’t hit our servers. We store a record of the payment transaction, without details of your card used to make the payment, for purposes of account history, invoicing, and billing support. We occasionally use aggregate billing information to guide our marketing efforts.
We store on our servers the content that you upload or maintain in your HandwritingOCR.com accounts. This is so you can use our products as intended, for example, to transribe the documents you upload to our servers. We keep this content as long as your account is active. If you delete your account, we’ll delete the content within 14 days.
We log the full IP address used to sign up a user account and retain that for use in mitigating future spammy signups. We also log all account access by full IP address for security and fraud prevention purposes, and we keep this login data for as long as your product account is active.
We collect information about your browsing activity for analytics and statistical purposes such as conversion rate testing and experimenting with new product designs. This includes, for example, your browser and operating system versions, your IP address, which pages on our website you visited and how long they took to load, and which website referred you to us. If you have an account and are signed in, these web analytics data are tied to your IP address and user account until your account is no longer active. The web analytics we use are described further in the Advertising and Cookies section.
We may use CAPTCHA across our applications to mitigate brute force logins and as a means of spam protection. We have a legitimate interest in protecting our apps and the broader Internet community from credential stuffing attacks and spam. When you log into your HandwritingOCR.com account, the CAPTCHA service evaluates various information (e.g., IP address, how long the visitor has been on the app, mouse movements) to try to detect if the activity is from an automated program instead of a human. The CAPTCHA service then provides HandwritingOCR.com with the spam score results; we do not have access to the evaluated information.
When you email HandwritingOCR.com with a question or to ask for help, we keep that correspondence, including your email address, so that we have a history of past correspondence to reference if you reach out in the future.
We also store information you may volunteer, for example, written responses to surveys. If you agree to a customer interview, we may ask for your permission to record the conversation for future reference or use. We will only do so with your express consent.
To provide products or services you’ve requested.
We use third-party software to help run our applications and provide the Services to you.
For the following processors, we have established GDPR-compliant data processing agreements, extending GDPR safeguards everywhere personal data is processed. These processors are all located in the United States.
No HandwritingOCR.com human looks at your content except for limited purposes with your express permission, for example, if an error occurs that stops an automated process from working and requires manual intervention to fix. These are rare cases, and when they happen, we look for root cause solutions as much as possible to avoid them recurring.
To help you troubleshoot or squash a software bug, with your permission. If at any point we need to access your content to help you with a support case, we will ask for your consent before proceeding.
Aggregated and de-identified data. We may aggregate and/or de-identify information collected through the services. We may use de-identified or aggregated data for any purpose, including marketing or analytics.
Finally, if HandwritingOCR.com is acquired by or merges with another company — we don’t plan on that, but if it happens — we’ll notify you well before any of your personal information is transferred or becomes subject to a different privacy policy.
All data is encrypted via SSL/TLS when transmitted from our servers to your browser. The database backups are also encrypted.
Most data are not encrypted while they live in our database (since they need to be ready to send to you when you need them).
We give you the option to delete your content. Anything you delete in your accounts while they are active cannot be accessed via the application and we are not able to retrieve it for you. The trashed content may remain on our active servers for another 14 days, and copies of the content may be held in backups of our application databases for up to another 14 days after that. Altogether, any content trashed in your product accounts should be purged from all of our systems and logs within 30 days.
If you choose to cancel your account, your content will become immediately inaccessible and should be purged from our systems in full within 60 days. This applies both for cases when an account owner directly cancels and for auto-canceled accounts.
We keep your information for the time necessary for the purposes for which it is processed. The length of time for which we retain information depends on the purposes for which we collected and use it and your choices, after which time we may delete and/or aggregate it. We may also retain and use this information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Through this policy, we have provided specific retention periods for certain types of information.
Some of our third part sub-processors are operated in the United States. If you are located in the European Union, UK, or elsewhere outside of the United States, please be aware that the documents you submit to the service may be processed (but not stored) in the United States in order to perform the service. By using our websites or Services and/or providing us with your personal information, you consent to this transfer.
There are also a few ad hoc cases where EU personal data may be transferred to the U.S. in connection with HandwritingOCR.com operations, for instance, if an EU user signs up for our newsletter or participates in one of our surveys. Such transfers are only occasional and data is transferred under the Article 49(1)(b) derogation under GDPR and the UK version of GDPR.
We may update this policy as needed to comply with relevant regulations and reflect any new practices.
If you have any questions, comments, or concerns about this privacy policy, your data, or your rights with respect to your information, then please get in touch by emailing us at [email protected] and we’ll be happy to try to answer them.