Account & settings

You can delete your account directly from your account settings — no need to contact us.

To delete your account:

1. Go to Settings → Profile
2. Scroll to the bottom of the Profile tab
3. Click Delete Account and confirm

What gets removed

Account deletion is permanent and immediate:

• All personal data is removed
• All uploaded documents and transcriptions are deleted
• Any active subscription is cancelled
• Any remaining credits are forfeited
• Past invoices remain accessible to you for download until the moment of deletion — grab them first if you need them

If you want to step away temporarily without losing your data, cancel your subscription instead — your account stays open with whatever credits you have, and you can come back later.

If you have any questions before deleting, get in touch and we'll help.

Two-factor authentication (2FA) is available on every account and we recommend enabling it for any account that handles sensitive documents.

Enabling 2FA

1. Go to Settings → Profile
2. Find the Two-factor authentication section
3. Follow the prompts to scan a QR code with your authenticator app and confirm

What apps work

Any standard TOTP authenticator app, including:

• 1Password
• Google Authenticator
• Authy
• Microsoft Authenticator
• Bitwarden

After enabling

Sign-in then requires both your password and a 6-digit code from your authenticator app. Save your backup recovery codes somewhere safe when prompted — they're how you regain access if you lose your authenticator device.

If you lose access to your 2FA device and don't have your recovery codes, contact us and we can help recover the account after identity verification.

You can update the billing details that appear on your invoices yourself — no need to contact us.

To update your billing details:

1. Go to Settings → Profile
2. Update the company name, billing address, and VAT/tax number fields
3. Save your changes

Past invoices

Once your details are updated, you can re-download past invoices with the new information from your Billing page — there's no need for us to manually reissue them.

If your invoices need information we don't currently capture (purchase order numbers, specific cost centre references), get in touch and we'll see what we can do.