Account & settings

Yes. Ending your subscription does not remove documents that have already been processed. They remain available in your account to view, edit and export until the document retention period you selected ends.

Your subscription credits expire when the subscription ends, so you will need to renew or purchase credits before processing further documents.

Yes, we offer both a referral program and an affiliate program.

Referral program (bonus credits)

When you refer a friend using your unique referral link, you both get a 20% bonus on their purchase:

• Your friend buys 100 credits → they receive 120 credits
• You receive 20 credits as a referral bonus

Access your referral link at Settings → Profile, or visit dashboard.handwritingocr.com/affiliate directly.

The referral program is available to all paid users (Starter, Pro, and Business plans, or pay-as-you-go purchases).

Affiliate program (cash commissions)

If you have a blog, email list, social media following, or other legitimate audience, you can apply for our cash affiliate program and earn 20% commission on referred sales.

Apply at dashboard.handwritingocr.com/affiliate.

You can delete your account directly from your account settings — no need to contact us.

To delete your account:

1. Go to Settings → Profile
2. Scroll to the bottom of the Profile tab
3. Click Delete Account and confirm

What gets removed

Account deletion is permanent and immediate:

• All personal data is removed
• All uploaded documents and transcriptions are deleted
• Any active subscription is cancelled
• Any remaining credits are forfeited
• Past invoices remain accessible to you for download until the moment of deletion — grab them first if you need them

If you want to step away temporarily without losing your data, cancel your subscription instead — your account stays open with whatever credits you have, and you can come back later.

If you have any questions before deleting, get in touch and we'll help.

Two-factor authentication (2FA) is available on every account and we recommend enabling it for any account that handles sensitive documents.

Enabling 2FA

1. Go to Settings → Profile
2. Find the Two-factor authentication section
3. Follow the prompts to scan a QR code with your authenticator app and confirm

What apps work

Any standard TOTP authenticator app, including:

• 1Password
• Google Authenticator
• Authy
• Microsoft Authenticator
• Bitwarden

After enabling

Sign-in then requires both your password and a 6-digit code from your authenticator app. Save your backup recovery codes somewhere safe when prompted — they're how you regain access if you lose your authenticator device.

If you lose access to your 2FA device and don't have your recovery codes, contact us and we can help recover the account after identity verification.

You can update the billing details that appear on your invoices yourself — no need to contact us.

To update your billing details:

1. Go to Settings → Profile
2. Update the company name, billing address, and VAT/tax number fields
3. Save your changes

Past invoices

Once your details are updated, you can re-download past invoices with the new information from your Billing page — there's no need for us to manually reissue them.

If your invoices need information we don't currently capture (purchase order numbers, specific cost centre references), get in touch and we'll see what we can do.